Susan Waters

Susan Waters

First Position: Deli Clerk, Food City, Hamilton, ON
Current Position: HMR Manager, Sobeys #694, Ancaster, ON
Family: Robert; daughters Jennifer and Jessica

What do you remember most about your first day on the job?

It was a 14-hour day because the employee who was supposed to work the shift after me didn't come to work.

What is the best part of working at Sobeys?

I love training the new employees, and I'm proud when they do well at our store or in other locations.

What is your proudest moment as a Sobeys employee?

I was asked to be a coach in the HMR department to teach store managers and assistant managers about the new concept. It's a lot of fun.

What advice would you give to a new Sobeys employee?

Treat customers the way you would like to be treated -- like family. Look at each customer as they come in the door, as if they were your parents, grandparents, neighbours and friends.

My Sobeys is... place of accomplishment. I go home proud after every shift.